Privacy Policy
Draft — review with a lawyer before public launch. Last updated 2026.
What we collect
Account details (name, email, phone), fundraiser content you publish, donation records (amount, message, and — unless you donate anonymously — your name), verification documents you upload (ID, bank details), payout-account details, and basic technical data (device, approximate location, pages viewed).
Why we use it
To run your account and fundraisers, process donations and payouts through our payment providers, verify organizer identity and prevent fraud, respond to reports and support requests, meet legal and regulatory obligations, and improve the service.
Who we share it with
Payment providers (e.g. Chapa, Telebirr, banks) to move money; the hosting provider that runs our servers, database and file storage; moderators reviewing fundraisers, verification requests and reports; and authorities where required by law. Public parts of a fundraiser (story, images, totals, non-anonymous donor names and messages) are visible to anyone.
Verification documents
ID and bank documents are stored privately and are only accessible to you and ShareHope moderators through short-lived signed links. They are used solely for verification.
Your choices
You can edit your profile, donate anonymously, delete your comments, and request access to or deletion of your data by contacting us. Some records (completed donations, payouts) are kept for legal and accounting reasons even after account deletion.
Retention & security
We keep data only as long as needed for the purposes above or as the law requires. We use encryption in transit, access controls, and row-level security on our database.
Contact
Questions or requests: [support email], [company address], Addis Ababa, Ethiopia.